Refund policy

Returns & Exchanges
Because our soap is a personal care product, we can't accept returns or exchanges once an order has shipped. But if something isn't right with your order, please reach out. We're a small, two-person business, and we'll always do our best to make it right.

Damaged or Incorrect Items
Accidents happen! If your order arrives damaged, or we sent the wrong item, email us at sunglowsoapcompany@gmail.com within 7 days of delivery. Include your order number and a photo, and we'll send a replacement or refund the affected item.

Lost or Stolen Packages
Once your order is with the carrier, it's out of our hands. If tracking shows it was delivered but you can't find it, check with neighbors and give it a day or two, since packages sometimes turn up late. If it still hasn't arrived, please contact the carrier directly. We're not able to refund or replace packages lost or stolen in transit or after delivery, but we're always happy to help you track one down.

Questions?
Email us anytime at sunglowsoapcompany@gmail.com.